The alignment of IT requirements with the new business models based on Cloud, Mobility, Analytics are asking companies to start a transformation path that goes through updating their business processes, their skills and abilities, as well as the development of new channels and levels of partnership. To answer to these market needs, businesses are now developing a deep integration of new technology models with the environment of their businesses. These new strategic market imperatives have completely changed the traditional paradigms, leading companies to revise their business models, their engagement models, developing a new way of managing their workforce. Within this scenario, Arka Service’s offering embraces a complete portfolio of services and solutions created to transform and optimize customers’ IT platforms, guaranteeing the management of the entire service life cycle. Arka Service therefore contributes improving the productivity of companies, improving their standards, increasing flexibility and simplifying the management of heterogeneous IT environments.
Innovation and Digital Transformation
The innovation concerns a process or a product that guarantees greater results or benefits. Technology and skills are one of the leverages to support the achievement of excellent results.
In all those situations involving physical intervention, Arka Service intervenes with its qualified technicians to solve the situation. For our technicians it is often an opportunity for direct contact with the end user and a “return to the origins” i.e. to the mid-90s, when the original company that was not yet Arka Service managed on-site support at the client companies as well as system support desks, that gathered the requests in order to send the most suitable technician within the relevant industrial area.
We often refer to the Teleassistance or Help Desk, meaning the remote support. Since several years it is possible to “remotize” the technical and technological assistance services, or centralize the skills and have expert technicians who can help users through different channels such as: Telephone, Chat, Web Ticket, remote control of the computer.
Consulting and Project Management
Project management follows the modalities of the Project Management Institute or PMI, today we boast 4 professionals certified as Project Management Professional or PMP. In addition to the methodology indicated by the PMI we also follow the ITIL certifications, for which we have over 50 ITIL Foundation certified professionals and a number of ITIL Service Strategy, ITIL Service Operation, ITIL Service Transition, ITIL Service Design and ITIL Continual Improvement certified professionals.