An integrating part of the model offered by Arka Service consists of System Management services, aimed at management of distributed IT systems of the company. Within this realm we can find technologies for the management of application performance. Arka Service is strongly convinced that maximum productivity can be achieved in a more efficient manner through event correlation, by the means of automation of the predictive analysis system (Analytics).
For this reason over the years we have created an offer that could guarantee managements of the whole lifecycle of a company IT system, this is achieved through the following services:
CONFIGURATION MANAGEMENT is a procedure aimed at systematically managing changes in order to ensure that a systemmaintains its integrity over time. Configuration Management enforces policies, procedures, techniques and tools necessary to manage,evaluate changes, keep track of change status, system inventory upkeep, and documenting and assisting system changes.
IT ASSET MANAGEMENT Groups practices that combine contractual and finance inventory functions in order to sustain managementof the life cycle and the related strategic decision of the IT environment. These activities include all software and hardware elements aspart of IT systems of the company.
PROVISIONING grants supply of all the necessary technological resources (hardware and software), provisioning to users of all accessto data in order to guarantee information management at all company levels.
Con tale offerta Arka Service e? in grado di soddisfare ogni esigenza di installazione, sia di nuovi componenti hardware, che di programmi software mettendo al servizio del cliente tutta la propria professionalità.
The alignment of IT requirements with business models based on Cloud, Mobility, Analytics are pushing companies to follow through the path of transformation that often requires the systematic update of ones business processes, and skills, not to mention the development of business ties and partnerships. In order to achieve these market needs, firms are encouraging integration of new technological models using the very fabric of their activities.
These new strategic imperatives have drastically changed the traditional paradigms challenging companies to revise their business and engagement models, developing new ways of operating with their work force.
Within this scenario, Arka Service offers a wide portfolio of services and solutions thought to change and optimise our clients IT platforms guaranteeing management of the whole service throughout its full life cycle. Arka Service contributes to improve production, quality and flexibility, while also simplifying administration of heterogeneous IT environments. All this while strongly supporting our client in order to share a path aimed to improve brand value.
Arka Service boasts an innovative and multicultural approach to client management. As a matter of fact our specialists, come from thirty five different countries ensuring that they share not only the same language but also the same culture, ensuring a much higher empathy. Every different requirement is carefully evaluated, securing custom tailored solutions over pre-packaged ones. This is why we like to refer to Arka Service as a centre of excellence capable of operating on a wide scale.
Every problem or business necessity related to IT support, whether it be of application or of hardware nature, will find in Arka Service dedicated assistance twenty four hours a day, and three hundred and sixty-five days a year, supplied in fifteen different languages and operated from a secure platform guaranteed by the major technological leaders of the market.
Arka Service is a company that is certified EICC, ISO 9001 e ISO 27001.
ICT services for public and private industry
Arka Service s.r.l. has been founded in 2008 from the former company active since 2005 and from a long standing previous experience in the field of ICT services, for private and public sector alike.Today the company puts at the disposal of more than three hundred clients the competence of an infrastructure composed of over two hundred and fifty qualified representatives that handle in excess of two million requests per year.
The alignment of IT requirements with business models based on Cloud, Mobility, Analytics are pushing companies to follow through the path of transformation that often requires the systematic update of ones business processes, and skills, not to mention the development of business ties and partnerships.Contact us now
300 qualified representatives
Innovative and multicultural approach
Competence and continuous growth