Systems Monitoring

SYSTEMS MONITORING

 

An integrating part of the model offered by Arka Service is the supply of pro-active and reactive resource monitoring of our Clients IT systems. Perfectly integrated within the management system allowing prompt supervision of operations asserting the principle of constant quality improvement. This is a strategic imperative of Arka Service’s policy.

In order to guarantee all of this Arka Services uses a set of technological solutions that allow our technicians to monitor events arriving by multiple systems and apply corrective actions.

FAULT MANAGEMENT is a set of functions that detect and correct malfunctions in IT environments. These include the maintenance and analyses of Logs, action triggered by error detection notifications, trace and identify breaks, carry out diagnostic test sequences in order to correct errors. All of this contemplates warning of possible errors , analysing and managing relevant information in the various databases.

To ensure all this Arka Service uses technological solutions that allow technicians to monitor events from multiple systems and implement corrective actions. In some cases, these technology solutions allow you to proactively identify events taking corrective actions by automatically launching programs or scripts. You can also activate the automatic notifications that allow engineers to take the necessary actions, all integrated in a workflow of escalation that can involve several organizational roles depending on the severity of the problem and based on the levels of service related.

An integrating part of the model offered by Arka Service is the supply of pro-active and reactive resource monitoring of our Clients IT systems. Perfectly integrated within the management system allowing prompt supervision of operations asserting the principle of constant quality improvement. This is a strategic imperative of Arka Service’s policy.

Below is a list of some of the services that are part of this offer:

  • Definition of performance index
  • Real time availability monitoring of system resources (e.g. HW, SW and application)
  • Real time monitoring of active processes
  • Real time monitoring of application transactions
  • Real time monitoring of system performance
  • Monitoring of threshold (Database, tables, index etc…)
  • Incident Management
  • Problem Management
  • Network resource monitoring ( e.g. router, switch, firewall, etc…)
  • Console monitoring and message filtering
  • Monitoring of print processes
  • Monitoring of back up and retention processes
  • Recovery and restart of systems and applications
  • Integration between system monitoring and trouble ticketing
  • Automatized reports and notification of problems
  • End Point IP monitoring

These are only some of the services that we have to offer as part of the IT Monitoring & Event Management service. Arka Service goes far beyond and is also able to embrace heterogeneous environments that distinguish todays market.

“SPECIAL PURPOSE”
The nature of our monitoring services is complemented by our «Monitoring & Event Management for Special Purpose» offer, that embraces non typically IT aspects. These services are addressed towards market necessities that do not concern the traditional IT environment, such as:

  • Thermal power station monitoring
  • Electrical power station monitoring
  • Solar power station monitoring
  • Monitoring of UPS/Continuity groups
  • Elevator allarm system monitoring
  • Video surveillance monitoring
  • Home automation monitoring
  • Infrastructure monitoring (e.g. Building, highways,bridges, Metallic structures etc…)

All of this is done using open source solutions completely integrated within the clients architecture. The flexibility of these solutions grants us the possibility to develop an ecosystem that comprehends cross compatibility with our Client’s or Arka Service’s third parties.