Deskside Support

DESKSIDE SUPPORT

The integrated offering of Arka Service includes a broad range of services, (such as applications, Mobility and Analytics), thereby creating end to end solutions for the end user, focusing on the main priorities of the customer’s business. All supported by consulting services and transformation through assistance to the workplace pointing to proactivity, automation, the use of solutions of self help, ZeroTouch provisioning.

The service framework is designed and built based on ITIL best practices and a model of governance that can meet quality goals and customer satisfaction. The deep market knowledge and collaboration with international partners consolidate the value of a wide portfolio of services related to the management of the end user, based on a system of quality management designed to ensure the prevention of errors (Six Sigma best practices) and innovative automation solutions.

Arka Service can boast a long standing experience in IT support for problems related to workstation issues and all peripheral systems connected. Within this context Arka Service is able to provide services embracing the whole extensiveness of the national territory, facilitating client access to expertise and specialist skills(e.g. Apple, etc…). All of this thanks to the adoption of mobile technologies.

Some of the main Deskside Support Services are:

  • Install, Move, Add & Change
  • Staging
  • Device imaging and configuration management, may they be traditional (e.g. Desktop, Notebook, Laptop, etc…) or part of new technological models (e.g. Tablet, Smartphone, etc…)
  • Software breakfix
  • Hardware break-fix
  • Maintenance services
  • Low Touch Provisioning
  • Procurement and supplies
  • Patch Management e provisioning
  • AntiVirus Management e provisioning
  • Software distribution
  • Peripheral management
  • Output Management
  • Inventory & Asset Management
  • Wall to wall
  • Technological refresh projects

Arka Service can therefore guarantee management of the whole life cycle of assets, boasting specialization on mobile devices thanks to a wide array of achieved certifications (e.g. Apple Consultant Network, etc…).